Shipping policy

This Shipping Policy explains how international orders placed through mirzafashion.com are processed and delivered.

Last updated 8 November 2026

1 Shipping Origin and Carrier

Orders are shipped from Israel. MIRZA currently uses FedEx for international delivery and may use another reputable carrier where necessary.

2 Shipping Destinations

Available destinations are shown at checkout. We may limit or suspend delivery to a country, region or address because of carrier restrictions, sanctions, customs requirements, fraud risk or operational conditions. We do not deliver to an address that the selected carrier cannot service.

3 Processing and Dispatch

We will send an order confirmation after checkout and a shipping confirmation when the order is dispatched. Orders are processed on business days in Israel, excluding public holidays. If additional verification or information is required, processing may begin after that information is received.

4 Delivery Estimate

Our current target is delivery within 10 business days after dispatch. This is an estimate, not a guaranteed delivery date. Delivery time may vary because of the destination, customs clearance, carrier operations, public holidays, weather, security conditions or events outside our reasonable control.

If we cannot dispatch within the time stated when you ordered, we will provide an updated estimate and the cancellation or refund choice required by applicable law.

5 Shipping Charges

International shipping costs $20 for orders under $200. Shipping is free for orders of $200 or more, where delivery is available. Any applicable shipping charge is displayed at checkout.

6 Duties Taxes and Customs

MIRZA intends to offer duties-paid delivery where supported by FedEx and the destination. Where checkout states that duties and import taxes are included, the amount paid is intended to cover those charges and no additional import payment should ordinarily be required on delivery. Customs authorities may still request information from the recipient.

If duties, taxes or import charges are not included for a destination, this will be stated at checkout or before the order is completed, and the recipient will be responsible for the disclosed charges. Customs rules are determined by the destination authorities and may change.

7 Tracking

When tracking is available, the shipping confirmation will include a tracking link or number. Tracking events are supplied by the carrier and may take time to update.

8 Address Accuracy and Delivery Attempts

You are responsible for providing a complete and accurate address, telephone number and email address. Contact us promptly if you identify an error. We cannot guarantee a change after dispatch.

If delivery fails because the address is incorrect, the recipient is unavailable, required information is not provided, or the parcel is refused, the carrier may return the order. Any refund will be handled under the Returns and Refunds Policy, and reasonable return or re-delivery costs may be deducted where permitted by law.

9 Loss or Damage in Transit

If tracking shows an unusual delay, loss or damage, contact info@mirzafashion.com promptly with the order number and relevant photographs or documents. We will investigate with the carrier. Nothing in this section limits a mandatory consumer remedy.

10 Split Shipments

An order may be delivered in more than one parcel. If this occurs, tracking information may be issued separately. You will not be charged an additional shipping fee solely because we divide an order into multiple parcels.

11 Contact

Shipping questions may be sent to info@mirzafashion.com.