Refund policy
This Policy applies to products purchased through mirzafashion.com. It does not limit any mandatory consumer right that applies to your purchase.
Last updated 6 October 2026
1 Return Request Period
You may request a return within 14 calendar days after the order is delivered. To start a return, email info@mirzafashion.com with your order number, the item you wish to return and the reason for the request. A return must be authorized before it is sent.
2 Return Conditions
A returned item must be:
unworn, unused, unwashed and unaltered
free from fragrance, stains, damage and signs of wear
returned with its original tags, accessories and packaging, and
sent with the return authorization or information requested by customer service.
You may inspect an item as you would in a physical store, but you are responsible for diminished value caused by handling beyond what is reasonably necessary to assess the item, where applicable law permits.
3 Items That Cannot Be Returned
Unless applicable law requires otherwise, we do not accept returns of:
items marked Final Sale before purchase
customized, personalized or made-to-order items
gift cards
items that cannot be resold for hygiene reasons once the protective seal has been removed, and
items that do not satisfy the return conditions above.
A discounted item is returnable unless it was clearly marked Final Sale before purchase.
4 Return Shipping
For a discretionary return, the customer is responsible for return shipping and any related cost. We recommend using a trackable service. MIRZA is not responsible for a return parcel until it is received at the authorized return address.
If the item is defective, damaged in transit or different from what was ordered, contact us before returning it. Where the claim is accepted, MIRZA will provide an appropriate remedy and will cover reasonable return shipping as required by law.
5 International Returns and Customs
Follow the return instructions carefully and identify the parcel as returned merchandise where applicable. MIRZA is not responsible for charges caused by an incorrect customs declaration. Any recoverable duty or tax will be handled according to the carrier and customs process and may not be refundable by MIRZA.
6 Inspection and Refund
We will inspect the item after it arrives. If the return is approved, the refund will be issued to the original payment method. Processing by the bank, card issuer or PayPal may take additional time after we submit the refund.
Original shipping charges are not refunded for a discretionary return. They will be refunded where required by law or where the entire order is returned because it was defective, incorrect or not supplied as agreed. We do not replace a required monetary refund with store credit without your agreement.
7 Exchanges
Exchanges depend on stock availability and are not guaranteed. The fastest option may be to return the original item and place a new order. If customer service approves a direct exchange, any price difference and additional shipping cost will be communicated before the exchange is completed.
8 Incorrect Damaged or Defective Items
Contact us promptly after delivery and include the order number, a description of the issue and clear photographs. Keep the product and packaging until we provide instructions. We may offer repair, replacement, refund or another remedy required by applicable law.
9 Order Cancellations
You may request cancellation before dispatch by contacting info@mirzafashion.com. We will try to stop the order, but cancellation is not guaranteed after processing begins. If the order has already shipped, the standard return process applies.
10 Refused and Unclaimed Deliveries
If an order is refused or remains unclaimed, the carrier may return it to MIRZA. After the parcel is received and inspected, we may deduct reasonable shipping, return, customs or handling costs caused by the refusal or non-collection where those costs were disclosed and applicable law permits.
11 Contact
Return and refund requests must be sent to info@mirzafashion.com.